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Frequently Asked Questions

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Testing question?
SCHOOL SAFETY TRUST MARK: Yes, schools may apply directly for the School Safety Trust Mark certification, provided they have a formal School Safety Management System already in place.
SCHOOL SAFETY TRUST MARK PLUS: No, schools cannot directly apply for the School Safety Trust Mark Plus certification.
School Safety Trust Mark Plus is designed to recognize institutions that have demonstrated mature, reliable, and sustained implementation of safety practices over time. As a prerequisite, schools must be able to provide a minimum of three years of historical data on relevant practices and key performance indicators (KPIs) to evidence the robustness and maturity of their School Safety Management System.
In line with global best practices and maturity-based certification models, schools are therefore strongly encouraged to:
- Begin with School Safety Trust Mark certification, if they already have a formal School Safety Management System in operation.
- Maintain and continuously improve their system over a period of at least three years, systematically recording data, monitoring KPIs, and demonstrating consistent performance.
- Once they have accumulated three years of credible historical data and are confident in the maturity of their management system, they may then apply for School Safety Trust Mark Plus certification.
84. How long is data retained, and can we request deletion or extraction?
86. How does SSAI handle data breaches or security incidents?

SSAI maintains a formal Incident Management and Response Framework consistent with ISO 27001, cybersecurity best practices, and applicable data protection laws (including GDPR where relevant). Key elements include: • 24/7 monitoring and detection: Systems and logs are monitored for suspicious activity, anomalies, and potential compromise indicators. • Incident response: In the event of a suspected or confirmed incident, SSAI follows a structured process to: a. Contain and mitigate the incident, b. Conduct root cause analysis, c. Restore secure operations, and d. Implement corrective and preventive actions. • Notification and communication: Where required by law or contractual obligations, SSAI will: a. Notify affected clients and, if applicable, relevant authorities within timelines prescribed by applicable regulations (e.g., GDPR breach notification requirements), and b. Provide appropriate information on the nature of the incident, impact, and remedial measures. • Continuous improvement: All significant incidents are reviewed through a post incident review process, which may lead to updates to policies, controls, system configurations, and staff training.

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